Question 1

What containers can I return?

Accepted Answer

Most drink containers between 150ml and 3L are eligible — including aluminium, glass, plastic, and liquid paperboard. They need to be empty, uncrushed, and have the label attached (if it's readable).

Question 2

Do I need to sort or clean my containers?

Accepted Answer

No sorting is required. Just make sure containers are empty and reasonably clean — no need to scrub, just tip and go.

Question 3

What if my container is crushed or the label is faded?

Accepted Answer

Our machines identify most containers by shape and material, not just barcodes — so faded or slightly crushed ones are usually fine.

Question 4

How fast is the process?

Accepted Answer

Very. Each machine can process around 100 containers per minute. With two machines running, wait times are kept low.

Question 5

Do I need a Scheme ID?

Accepted Answer

You don’t need one, but it’s the easiest way to get your refund straight to your bank account. Otherwise, you can choose a printed ticket for cash or donate to charity.

Question 6

What refund options do you offer?

Accepted Answer

We offer three options: direct deposit via Scheme ID, cash via printed ticket, or donation to a registered cause.

Question 7

Do I need to make a booking?

Accepted Answer

No bookings required. Just drive in during our open hours and return at your convenience.

Question 8

What are your opening hours?

Accepted Answer

Mon - Fri : 9am - 5pm Sat - Sun : 10am - 3pm

Question 9

Is help available if I get stuck?

Accepted Answer

Absolutely. Our team is always on site to assist if something isn’t working or if you’re unsure.

Question 10

Is it safe and secure?

Accepted Answer

Yes. Our facility is monitored, the machines are tamper-resistant, and cash is securely managed.

Question 11

Can businesses or schools use your service?

Accepted Answer

Definitely. We welcome bulk returns from community groups, businesses, and schools. Contact us if you need help setting up.

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