Privacy Policy
Effective Date - 30/07/2025
This Privacy Policy explains how Drop Zone Recycling (“we”, “us”, “our”) collects, uses, discloses, stores and protects your personal information when you use our website, contact us, or engage with our services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
We may collect personal information such as your name, email address, phone number, residential or business address, recycling ID or bag drop ID, and any other details you choose to provide when communicating with us. We may also collect payment or bank details when required to process refunds or donations. Additionally, we may collect non-personal information including your IP address, browser type, website usage patterns, and the date and time of access to help improve our services and site functionality.
How We Collect Information
We collect information through our website contact forms, over the phone, in person at our facility, or when you use our services, such as the bag drop or container return process. We may also gather information through automated means, such as cookies and website analytics tools, which track usage behaviour to help us optimise your browsing experience.
Why We Collect It
We collect your personal information to provide you with our services, respond to enquiries, process returns and refunds, improve our website and communications, and fulfil legal obligations. Your information also allows us to notify you about any service updates, changes to opening hours, or relevant site notices.
Use of Cookies
Our website may use cookies to enhance your browsing experience, analyse website traffic, and collect anonymous usage statistics. Cookies help us understand how visitors interact with our site. You can manage or disable cookies through your browser settings, although some features may not function as intended if cookies are disabled.
Sharing Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties who assist us in delivering our services, such as web hosting providers, email platforms, payment processors, and regulatory bodies where required by law. All third parties are expected to manage your data securely and in compliance with relevant privacy standards.
How We Protect Your Data
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, or unauthorised access. This includes secure servers, restricted access to data, and safeguards for any online transactions or communications involving personal details.
​Access and Corrections
You have the right to access the personal information we hold about you and to request corrections if any of the information is inaccurate or outdated. To make such a request, please contact us using the details provided at the end of this policy. We may need to verify your identity before releasing or amending any data.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can remove it from our records.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our services, operations, or legal requirements. The most recent version will always be available on our website, and the effective date at the top will indicate when the policy was last revised.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
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Email: admin@dropzonerecycling.com.au
Website: www.dropzonerecycling.com.au